Optimizing the Work of Customer Service Department by Using Transporeon Transportation Management System Case study: Wiens Sports Co., Ltd.

Abstract

            Optimize the work of customer service department by using Transporeon transportation management system. Case study: vans transport Co., Ltd., whose research object is 1. Study the present situation, problems and needs of customers of VNS Sports Co., Ltd. 2。 In order to apply Transporeon system in customer service department, the data of 15 employees in customer service department were collected from September to December. Doctor 236. Participatory and non-participatory observation, including in-depth interviews with experienced personnel, is consistent with the implementation of this system.

            According to the data before the implementation of Transporeon system, the company encountered some problems in paper documents and information management, resulting in a total of 315 errors, 75 customer complaints and 240 internal document editing in 450 tasks. When Transporeon system was put into use, there were only 25 errors, all of which were quick editing of documents detected in the system. The research results show that the implementation of Transporeon system improves the accuracy, transparency and verifiability of internal processes, reduces the workload of employees and improves the overall service quality, which is in line with the enterprise goal of service development in the digital age.