Logistics Activity Factors Affecting the Efficiency of Freight Transportation Service Providers in Bang Phli District, Samut Prakan Province

Abstract

This research is a quantitative study. The objectives are to: 1) study personal factors affecting the efficiency of freight transportation service providers in Bang Phli District, Samut Prakan Province; 2) study logistics activity factors affecting the efficiency of freight transportation service providers and 3) compare the differences in logistics activity factors that affect the efficiency of freight transportation service providers in the area. The sample for this research consisted of 385 freight transportation service providers in Bang Phli District, Samut Prakan Province, selected through a simple random sampling method.

           The research findings indicate that the conceptual framework consists of organizational characteristic factors, including business type, registered capital, number of employees, and duration of operation. Logistics activity factors comprise 6 dimensions: customer service, transportation, logistics communication, demand forecasting, location selection, and packaging. These factors affect the efficiency of freight transportation service providers across 5 dimensions: cost, responsiveness to customer needs, time, safety, and reliability. The results of this study will serve as a guideline for entrepreneurs to improve logistics activities to enhance competitiveness and further develop operational efficiency.